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ABOUT US SNOWS ISLE OF WIGHT

About this dealership, what we look like and what we do

Meet the team

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Tom Cheverton

General Manager
  • Years at the dealership 8
  • Department Sales and Aftersales

John Greenwood

Aftersales Manager
  • Years at the dealership 17
  • Department Aftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Serving good but overpriced for job ( replacement mirror assembly)

Service

Agreed price of £450 for service but final bill came to over £550. Was told the extra was for addnl checks performed

Service

Always good on reception, answering all my questions

Service

Again cant fault the service but over priced

Service

Vicky: very helpful & polite. I needed a replacement vehicle the same day so she managed to arrange it. Unfortunately, BMW customer services mucked it up by assuming (wrongly) that local Enterprise had a spare vehicle (maybe check first?).

Service

good as expected. nice to receive the video from the technician with suggested works so that you can see it.

Service

My service was performed under the terms of a 5 year service contract arranged by the previous owner. That did not result in my being given a paper record of the service's having been carried out, although no doubt that exists digitally.

Service

The service was efficient and friendly.

Service

Car taken in at time agreed. We were offered a courtesy car, but decline and waited in the very comfortable seating area where we were made coffes by a very nice member of staff. The car was finished when we expected it to be. Good experience. thanks

Service

Punctual and helpful

Service

I do not feel assured that the team had looked at it too closely. It is less than 2 years old and has performed perfectly. I asked about the aircon top up. Any problems - no. Then wait until it stops working was the advice. Just off to south of Spain

Service

Good service

Service

As always, friendly professional service.

Service

No problems !

Service

good end of warranty check on my vehicle, like the videos they send of the check

Service

Car was completed on time, call for payment, so all I had to do was collect it

Service

Ease of booking, knowledge of service receptionist, hire car and quality of service.

Service

Snows get things done very quickly and efficiently

Service

First rate service the Phillip was exceptionally helpful to me and was extremely professional

Service

Easy to book, clear explanations before and after work done. Friendly and very competent staff

Service

Always difficult to contact service dept. on phone. Apart from this, excellent service.

Service

Work carried out professionaly

Service

Excellent staff who are so helpful and accommodating.

Service

Car wasn't washed on this occasion.

Service

Nothing to complain about

Service

Always helpful and professional.

Service

Too expensive

Service

Good service all round but hard to contact